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Order Verification Policy

This is an Agreement between You - Customer of our Hosting Services, and the following companies, which own Lonex.com - LONEX.COM LLC, a US company headquartered in Coral Springs, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. Legal details about the two companies can be found in the ' Customer Service Contact Details' section of this document.

This document contains all details about our order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new order and verify the payment details of each new customer.

How does the verification procedure take place?

Step 1. You place an order for a hosting account with us through our order form. A money transaction follows through the selected payment method.

Step 2. We receive a notification email from our authorized retailer (PayPal, WorldPay, 2CheckOut) for the transaction.

Step 3. An order verification procedure commences within one hour after the notification has been received (on weekends this period may be longer).

Step 4. A sales representative of ours compares your IP location with your billing address and the location information given in your hosting account.

Step 5. Payment confirmation by phone is made at a time convenient for you. If we can’t reach you by phone, we’ll send you an email, asking you to present us with another phone number which you can be reached at in order to confirm the payment. If within a 48-hour period you still haven’t confirmed the payment, the order will be cancelled and the account will be blocked.

IMPORTANT: All new PayPal payments come to us with a status ‘Authorized’, but no funds are cleared into our account yet. Within the period of 48 hours the ‘Authorized’ status should be updated to either ‘Capture’ (if we approve the payment), or ‘Void’ (if we fail to approve the payment). The funds will be cleared into our account as soon as (and only if) the payment goes into ‘Capture’ status. Please, MIND that your successfully cleared payment will consequently show up with the following statuses - ‘Authorized’ and ‘Capture’, in your PayPal statement. This does NOT mean that you have been charged twice for the service.

We take no responsibility if, during the order verification process, the domain chosen by you has been registered by someone else, since we register domain names only after the payment has been confirmed. If this is the case, then you might wish to register another domain(s).

CUSTOMER SERVICE CONTACT DETAILS

Customers can get in touch with our Customer Service via any of the contact options listed below:
  1. Control Panel (section Help Center - > Open New Ticket)

  2. Live Chat service on our site

  3. Contact Us form on our site

  4. Phone or Fax:
    US TOLL FREE PHONE: +1-800-574-0902
    INTERNATIONAL PHONE: +1-510-870-0646
    UK PHONE : +44-20-7993-2673
    AU PHONE : +61-2-8014-8213
    US FAX: +1-510-868-6446

  5. Postal Address:
    LONEX.COM LLC
    1500 N University Drive
    Suite 115
    Coral Springs, FL 33071
    USA

    LiquidNet Ltd.
    13 Craigleith
    7 Kersfield Road
    Putney, London SW15 3HN
    United Kingdom

Customer support centerCUSTOMER SUPPORT PHONE LINES:
+ 1 855 211 0932 (TOLL FREE)
+ 1 727 546 HOST(4678)
+ 44 20 3695 1294
+ 61 2 8417 2372
NOTE: Please, say our ID: 48774

PHONE SUPPORT WORKING HOURS
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
Contact our team