24/7/365 Dedicated Customer SupportOur web hosting plans are backed up buy fast dedicated customer support 24 hours a day, 7 days a week, 365 days a year. You can contact us anytime in several ways - via e-mail, through the ticketing system, via live chat, by phone. We are trying our best to be always of timely assistance in resolving a problem or guiding you through the features and functionalities of our in-house built Control Panel.
Customer Support Options
THROUGH THE WEB HOSTING CONTROL PANEL (CP).
Video Tutorials. We have prepared over 40 movies for you to watch so as to become familiar with our Control Panel as quickly as possible.
F.A.Q. This is a keyword search based information system, i.e. a Frequently Asked Questions database, only much more advanced than the standard static FAQ. We regularly update the FAQ database with new entries.
Ticketing System. In case you still haven’t found the answer to your question in the Help Center, we recommend that you use our Ticketing System and open a ticket by clicking on the Request Help link. Each ticket is replied to in less than 60 minutes after it has been opened. So as to maintain a high quality support service, we insist that you open a unique ticket for each problem through the Request Help link in the Control Panel.
To get in touch with us 24 hours a day you can use our online Contact Us form.
3. YOU CAN CONTACT US BY PHONE AT:
US TOLL FREE PHONE: +1-866-841-6141
INTERNATIONAL PHONE: +1-773-305-5641
UK PHONE : +44-12-2580-8659
AU PHONE : +61-2-6108-4354
Phone support working hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
Our live chat operators will be ready to assist you in real time with any non-technical inquiry or problem that you may have.
NOTE: If you need technical help, please open a ticket through the Control Panel. This will help us control the quality of our customer support and of our services in general.