24/7/365 Dedicated Customer Support

Our web hosting plans are backed up buy fast dedicated customer support 24 hours a day, 7 days a week, 365 days a year. You can contact us anytime in several ways - via e-mail, through the ticketing system, via live chat, by phone. We are trying our best to be always of timely assistance in resolving a problem or guiding you through the features and functionalities of our in-house built Control Panel.

You can contact us in any of the following ways:

THROUGH THE WEB HOSTING CONTROL PANEL (CP).

• Context Help. Receive easy and quick explanations of each page of the Control Panel by simply clicking on the Show/Hide Help link in its top right corner. A drop-down window will appear with more information on how to handle the functionalities of each particular section of the CP.
  
  
• Video Tutorials. We have prepared over 40 movies for you to watch so as to become familiar with our Control Panel as quickly as possible.
  
  
• F.A.Q. This is a keyword search based information system, i.e. a Frequently Asked Questions database, only much more advanced than the standard static FAQ. We regularly update the FAQ database with new entries.
  
  
• Ticketing System. In case you still haven’t found the answer to your question in the Help Center, we recommend that you use our Ticketing System and open a ticket by clicking on the Request Help link. Each ticket is replied to in less than 60 minutes after it has been opened. So as to maintain a high quality support service, we insist that you open a unique ticket for each problem through the Request Help link in the Control Panel.
  
  

2. VIA OUR WEBSITE
To get in touch with us 24 hours a day you can use our online Contact Us form.

3. YOU CAN CONTACT US BY PHONE AT:

NOTE: When calling us to request help, please prepare your account information in advance.

4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
Our live chat operators will be ready to assist you in real time with any non-technical inquiry or problem that you may have.


NOTE: You are a Lonex client who wants to request technical help via our website, by phone or through the Live Chat button? Please open a ticket through the web hosting Control Panel. That way we’d be able to control the quality of our customer support, which will enhance the quality of our services in general.