Our web hosting plans are backed up by fast customer support 24/7/365. You can contact us by email and through the ticketing system round the clock, and by live chat or phone during business hours. Our response time is 1 hour but we usually reply back in about 20 minutes.
On properstatus.com you can check the status of your server. Click on the issue link to learn more about a problem and when it is expected to be resolved. Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.
Context Help. Learn how to work with the Lonex Control Panel by simply clicking on the Help button of the section you are currently in. A list of tutorials will pop up so just browse through the topics and click on the one you want to learn more.
Video Tutorials. We have a long list of video tutorials for you to get into the basic of our Control Panel as quickly as possible.
F.A.Q. This is a keyword search based information system, i.e. a Frequently Asked Questions database, only much more advanced than the standard static FAQ. We regularly update the FAQ database with new entries.
Ticketing System. If you haven’t found an answer to your question in the Help Center, you can open a ticket by clicking on the Request Help link. Each ticket is replied to within 1 hour. To help us deliver a timely support service, please open a unique ticket for each problem.
THROUGH OUR SITE
To get in touch with us, you can also use our online Contact Us form.
US TOLL FREE PHONE: +1-855-211-0932
INTERNATIONAL PHONE: +1-727-546-HOST(4678)
UK PHONE : +44 20 3695 1294
AU PHONE : +61 2 8417 2372
Phone support working hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK * 05.00 AM - 01.00 PM EST/USA * 09.00 PM - 05.00 AM AEST/AU * * temporary working hours; we'll get back to the normal working time shortly
NOTE: When calling us to request help, please prepare your account information in advance.
BY LIVE CHAT
Our live chat operators will be ready to assist you in real time with any non-technical inquiry or problem that you may have.
NOTE: If you need technical help, please open a ticket through the Control Panel. This will help us control the quality of our customer support and of our services in general.