F.A.Q.
Opening a trouble ticket through our Ticketing System is an easy task. The outstanding Lonex.com support team will help you adequately within an hour after you have opened the ticket.NOTE: Before you open a new ticket, please read carefully the help information provided for the relevant section of the Control Panel. You may find your answer in the Show/Hide Help and Video Tutorials subsections.
To open a personal trouble ticket please do the following:
- Go to the members login page.
- Login using your username and password. You may find your login
information in the confirmation e-mail, which you have received once you
signed up for our services.
- After you have successfully logged into the Control Panel, find the
Help Center section in the top navigation bar. A drop-down menu will be
displayed with the following options: F.A.Q., View Open Tickets, View
Closed Tickets and Video Tutorials. Click on the F.A.Q. link.
- A page with a search box and a list of topics is displayed. Click on the Request Help link.
Request Help
The Request Help page contains a form that you should complete in order to send a help request, called ticket, to our Customer Support staff. Please fill out all fields as accurately as possible. The more accurate the information you provide, the more precise our reply will be. After completing the form, press the Submit button to send the ticket to our Customer Support staff. You can see the tickets already opened on the View Open Tickets Page.View Open Tickets
This page lists all the tickets you have opened, including detailed information about the subject, the status and the average response time for each ticket as well as the date on which it has been opened.
You can also view the full contents of a specific ticket by clicking on the More info link.
View Closed Tickets
This page contains a list of all tickets that have already been closed.
