F.A.Q.
We suggest that you visit the F.A.Q. section, in case you did not fully understand the information in the Context Help section or the relevant Video Tutorial.
To find the desired information in our large database of question and answer pairs please do the following:
- Go to the members login page.
- Login using your username and password. You may find your login information in the confirmation e-mail, which you have received once you signed up for our services.
- After you have successfully logged into the Control Panel, find the Help Center section in the top navigation bar. A drop-down menu will be displayed with the following options: F.A.Q., View Open Tickets, View Closed Tickets and Video Tutorials. Click on the F.A.Q..
F.A.Q.
- A page with a search box and a list of topics will be displayed.
You can now do one of the following:
- enter a keyword and press the Search Now button to search our database for a solution to your problem.
- click on the Request Help link. The Request Help link gives you the opportunity to open a Ticket through our support Ticketing System.
- go to the next step.
- Click on the topic that corresponds to your problem. A page listing your potential questions opens.
- Click on the link that best describes your question to see the answer.
- If you did not find your question in the list or did not find the answer to the question helpful enough, please do one of the following:
- click on the Request Help link placed below each answer.
- mouse over the Help Center link in the top left corner of the navigation menu and in the drop-down menu click on the Video Tutorials link.
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